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Returns and exchanges

You can return the product you bought from our website with your invoice within 14 days from the invoice date.

Returns of products whose original packaging has been damaged, which have lost their resaleability and cannot be purchased by another customer are not accepted.

The original invoice and all your copies must be sent along with the product you want to return. Returns cannot be accepted for products without an invoice.

The shipping fee for the products you want to return is covered by our company. In order to benefit from free shipping, you must deliver your package to StoryofBascis with our contracted courier companies.

You can contact us for up-to-date information, as the shipping companies we have contracted with for returns may change.

For returns sent with other shipping companies, the shipping fee belongs to the buyer.

PAYMENT REFUND

The incoming product is first reviewed by Storyofbasics. If the above conditions are met, the return process is initiated. When the return is approved, the product fee will be refunded to your credit card or bank account within the legal period of 10 working days. This period begins when StoryofBasics receives your returned product. When your return request is approved and the product amount is returned to your credit card/bank account, you will be notified by e-mail.

ORDER CANCELLATION PROCEDURES

You can cancel your orders before they are shipped. Contact us for this You can pass.

PRODUCT CHANGE

Color/size changes can be made for products purchased from the www.storyofbasics.com website if there is stock.

If there is a difference between the prices of the products to be exchanged, the product to be exchanged will be returned and the price will be refunded to you. In this case, it is necessary to place an order again for the desired new product.

For the exchange process, you must return the product you want to exchange with its original packaging and invoice.

Please contact us before sending the product you want to exchange.

 

KMK MODA TEKSTIL
Baglar mah. Osmanpasa Caddesi 5.Street No:5 Bagcilar/Istanbul

Please contact us for your refund, cancellation and change requests and questions.